Marketplace usage and billing
See the hours experts worked, their charges and bill rates, your budgets, and how to leave the Marketplace.
Overview
Section titled “Overview”Click Usage & Billing in the left sidebar to follow the cost of working with experts. The page has three tabs: Usage for hours and charges, Billing for bill rates, budgets, and receipts, and Marketplace Settings for your outreach setting and leaving the Marketplace. Before you unlock the Marketplace, the page shows a preview with Access Full Marketplace. To see how you agreed on pay, see Managing experts.
The Usage tab shows how much your experts have worked and what it cost.
- Hours worked: a weekly chart of the hours your experts logged.
- Recruiter charges: a weekly chart of what those hours cost.
- Time billed: a table with one row per entry. Each row shows the Date, Job, Recruiter Name, Lead Recruiter, Hours, Rate, Charge, and Notes. Filter it by lead recruiter, job, or recruiter name to see one expert’s work or one job’s cost.
Experts log their time in Dover as they work on your jobs or projects, so these numbers update as work happens.
Billing
Section titled “Billing”The Billing tab has three tables:
| Table | What it shows |
|---|---|
| Bill Rates | The rate each expert bills you. |
| Budgets | The budget you set for each expert, or No budget set. |
| Receipts and charges | Each charge with its Date, Description, Status, and Amount. Click the link in the Receipt column to open the receipt. |
To set or change a budget, open the expert from My Experts and click Set Budget. See Managing experts.
Update your payment method and billing information
Section titled “Update your payment method and billing information”- Click Usage & Billing in the left sidebar, and click the Billing tab.
- Next to Receipts and charges, click Manage Billing.
- In the billing portal, add, remove, or change your payment methods and update your billing information.
Subscription and job board charges are separate. See Subscriptions and billing.
Marketplace Settings
Section titled “Marketplace Settings”The Marketplace Settings tab has your User Settings and the option to leave the Marketplace.
Recruiter outreach
Section titled “Recruiter outreach”Recruiter outreach shows Yes or No for your email address. When it’s on, experts on the Marketplace can reach out to you about your open jobs. Turn it off to stop that outreach. The change applies to you, not to your teammates.
Leave the Marketplace
Section titled “Leave the Marketplace”Leave the Marketplace when you no longer want to work with experts through Dover.
- Dismiss every expert you work with, and close out your booked matching calls. See Managing experts.
- Click Usage & Billing and open Marketplace Settings.
- Click Leave the Marketplace.
- Answer the questions in the Leave the marketplace window, and submit it.
The button is turned off until you finish step 1. Point to it to see what is left to do. Once you submit, the button shows that offboarding is in process. Your unused deposit balance is refunded.
Frequently asked questions
Section titled “Frequently asked questions”What can I see about experts’ billing?
Section titled “What can I see about experts’ billing?”You can see the hours each expert worked, their charges over time, their bill rates, the budgets you set, and a receipt for every charge. All of it is on Usage & Billing.
Where do I find my deposit receipt?
Section titled “Where do I find my deposit receipt?”Click Usage & Billing, open the Billing tab, and find the charge under Receipts and charges. Click the link in the Receipt column.
Can I get my deposit back?
Section titled “Can I get my deposit back?”Yes. Your deposit is 100% refundable if you don’t work with an expert. If you leave the Marketplace, Dover refunds any unused balance. See Leave the Marketplace.
Why is the Leave the Marketplace button turned off?
Section titled “Why is the Leave the Marketplace button turned off?”You still have an expert you work with, or a booked call that is not closed out. Dismiss your experts and close out your calls on My Experts. Then try again.
Where do I update my card?
Section titled “Where do I update my card?”Click Manage Billing next to Receipts and charges on the Billing tab.
Where do I see billing for job boards and my subscription?
Section titled “Where do I see billing for job boards and my subscription?”Those charges are in Settings → Subscriptions & Billing. See Subscriptions and billing.
