Frequently Asked Questions

General

What is an ATS?

An Applicant Tracking System (ATS) is a tool used by companies to

• Centralize their hiring processes
• Post open jobs to their careers page and external job boards (LinkedIn, Indeed, etc.)
• Plan their interview process and record interview notes
• Simplify candidate scheduling and internal coordination

If Dover’s ATS is free, how does Dover make money?

Dover’s ATS basic features are 100% free. No strings attached, no hidden costs, and no compromises on data privacy.

Since 2019, Dover has been building software and services to help every company in the world build an amazing team. We learned that most ATSs leave you to navigate a ton of configuration and complexity, without guiding you toward best practices. We built our free ATS because we want every company to have an easy-to-use system that helps them get their recruiting foundation right.

When companies scale hiring or need more support, they can easily start using our ATS Premium or Recruiter Marketplace.

Job Postings

I don’t see a specific job board. Can Dover help me post on that job board?

Dover currently integrates with over 100+ job boards. If you would like to post on a job board that Dover does not currently support, please reach out to Dover’s Support team to request that Dover integrate with your job board.

Can I send an email letting an applicant know that we’ve received their application?

Yes! When applicants apply through Dover’s Careers Page, you can send them an email. You can do so in the Job Posting tab, select Automation and check Send confirmation email to all applicants. You can customize the confirmation email.

Candidates & Applicants

How can I read the email communications with candidates?

You can always see the email exchanges with candidates in the Dover App. To access email correspondence with a candidate:

1. In the Dover App, click 🔍 and search for a candidate
2. On the candidate card, you can click on the Emails tab to view all emails between the candidate, Dover, and your team.
3. You can click on an individual email to view the entire message.

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What can I do when it says I’m “not authorized to view” the Dover App?

If you are shown an “unauthorized” page upon login, please try the following:

1. Are you logging in with the correct email? Please make sure to use your company email.
2. Clear cookies and try again
   1. On your computer, open Chrome.
   2. At the top right, click Settings.
   3. Under ‘Privacy and security’, click Cookies and other site data.
   4. Click See all cookies and site data.
   5. At the top right, search for dover.io.
   6. To the right of the site, click Remove.
3. Try logging in Incognito—does it work?
   1. If it works, that means that you likely have an adblocker or extension active. You will need to disable this to use Dover